1. Current no-payment stage
A sourcing or order request does not create a paid order and is not a shipping promise. No card or bank payment is taken today. We first verify the exact SKU, warehouse or supplier, destination eligibility, dispatch estimate, freight, tax and return route.
2. Verified availability
Only stock explicitly verified in the operations system is shown as available. Options marked “Availability confirmation required” can be investigated through a sourcing request but cannot be reserved or purchased. Supplier-reported inventory must also pass approval, freshness, warehouse-country, safety-buffer and margin checks.
3. Delivery commitments
A delivery or dispatch estimate becomes relevant only when it is included in a final written offer. If a US order later cannot ship within the promised time, the customer will be offered the choice required by applicable law, including agreement to a delay or cancellation/refund where required. No unverified “ships today” or default delivery claim is made.
4. Cancellation before payment
A non-binding request can be withdrawn before payment or other written acceptance. Existing order-request lookup pages provide cancellation where the request is still pending or confirmed but unpaid. Cancelling releases any temporary stock reservation.
5. Returns and withdrawal after paid launch
The merchant, return address, return shipping responsibility, warranty route and refund method will be supplied before any binding sale. Applicable mandatory consumer rights will not be reduced. For eligible EU distance purchases this generally includes a 14-day withdrawal period beginning on delivery, subject to statutory exceptions and the final pre-contract information.
6. Damage, defects and incorrect items
Do not send an item to an unconfirmed address. Use Contact, select “Shipping or returns,” and include the order reference, SKU, issue and non-sensitive evidence. A return authorization and correct regional route must be confirmed first.
7. Refunds
There is currently nothing to refund because no online payment is collected. Once paid sales are enabled, the published policy will identify refund timing and method for cancellations, accepted returns, non-delivery and unavailable merchandise before the customer commits.